Return & Refund Policy

Return and Exchange Policy

In order to ensure that consumers enjoy a fair and transparent shopping experience, our store has specially formulated the following return and exchange policy. Please read it carefully before purchasing. If you have any questions, please contact our customer service in time.

一. Return and Exchange Application Period

1. General goods can be returned and exchanged within 30 days from the date of receipt of the goods.

2. Special goods (such as electronic products) can be returned and exchanged within 14 days from the date of receipt.

3. For orders exceeding the above period, return and exchange applications will not be accepted and no refund will be made.

二. Return and Exchange Conditions

1. The returned goods must be kept in their original state, unused and accompanied by the original packaging, all accessories, labels and invoices.

2. If there are product quality problems, descriptions are inconsistent or damaged during transportation, consumers can apply for free return and exchange.

3. If you apply for return and exchange for personal reasons (such as dislike, inappropriate size, etc.), you may need to bear the return shipping fee and related handling fees (the specific standards are subject to the customer service reply).

三. Return and Exchange Process

1. Application Submission Consumers should submit a return and exchange application online through the website within the specified period, or contact customer service, and provide the order number, problem description and necessary photo evidence.

2. Review and Confirmation Our company will review the return and exchange application within 2 working days, and inform the review results and specific operation procedures by email or phone.

3. After the return is reviewed and approved, our company will provide the return address and detailed instructions. Consumers must package the goods safely and send them back according to the instructions. Please keep the express number properly when sending them back.

4. Product Inspection and Processing After receiving the returned goods, our company will complete the product status inspection within 2 working days and process the refund or replace the new goods.

四. Refund Instructions

1. The refund method will be returned to the consumer's payment account by the original route; the specific arrival time depends on the bank's processing cycle, which is generally 5-7 working days.

2. If return shipping is involved, the return shipping fee will be borne by our company for returns and exchanges due to product quality issues; if the return and exchange is applied for personal reasons, the return shipping fee and possible handling fees will be borne by the consumer.

五. Other matters needing attention

1. This policy applies to all products purchased through our official website and authorized sales platforms.

2. If special products (such as personalized customized products) do not provide return and exchange services, it will be clearly stated on the product details page. Consumers please confirm carefully before placing an order.

3. Our company reserves the final right of interpretation of this policy. In the event of policy adjustments, it will be announced on the website in advance, and the adjusted policy will take effect from the date of the announcement.

六. Contact information

If you have any questions or need further assistance, please contact us through the following methods:
* Customer service phone: +86 18668483071
* Customer service email: wukuwakucosplay34@gmail.com
* Working hours: Monday to Friday 9:00-18:00 (except statutory holidays)