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In-stock items will be shipped within 7 days.
For pre-order items, please refer to the product details page for the estimated shipping time.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Total Delivery Time = Order Processing Time (as shown above) + Shipping Time
Please refer to the processing time listed above for the specific product you are ordering.
Shipping time depends on the shipping method selected at checkout.
You will see 2–3 available shipping options during checkout.
Shipping costs are calculated based on the weight of your order.
Available shipping methods and rates will be displayed at checkout before payment.
SR-level costumes are made with upgraded fabrics and craftsmanship.
Compared with R-level costumes and similar products on the market, SR-level costumes are typically 0.5–1 kg heavier, providing better structure, more accurate details, and higher overall quality.
If your order contains both pre-sale and in-stock items, all items will be shipped together once the pre-sale items become available.
Items marked 【In Stock】 in the product title or description are ready to ship.
Orders containing only in-stock items are typically processed and shipped within 7–10 business days.
Items marked 【Pre Sale】 in the product title or description are currently in production.
Pre-sale items usually require several months for manufacturing and batch production. Your order will be processed and shipped as soon as the item becomes available.
The estimated availability and delivery time can be found in the product description.
If you need to modify or cancel a pre-order, please contact us as soon as possible. Once production or shipping has begun, changes may no longer be possible.
We offer three shipping methods for customers in the United States.
Shipping fees to the following remote areas are significantly higher than other regions in the United States:
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